# 关键字回复

用户与机器人进行互动时，除了通过各种按钮与快捷回复的「点击」，还可以通过直接「输入文本」来进行。这就需要我们在设置机器人的时候，对用户可能会输入的关键词，进行相应的回复设置，也就是设置关键词回复规则。

来到【人工智能】>【对话管理】，创建一个对话。

\[用户说] 配置用户输入的关键词，\[机器人回复内容块] 配置相应的预设回复内容。

![](/files/-LzBDBmDLpOK3kzyxGq5)

您可以配置多个关键词，用户发送任一关键词，都会触发相应的回复，在不同情况下都能给客户积极响应。

{% hint style="info" %}
精确匹配不区分大小写哦
{% endhint %}

### 效果预览

![](/files/-LzBIPIAAGt9tAGii2I0)


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