# 人工客服转接
### 场景预览
当用户与bot聊天时，遇到无法解决的问题，点击联系客服，bot就会将处理权移交给人工客服平台。
那么，下面我们就来看一下如何完成配置吧\~
## 配置方法
首先我们需要来到Facebook粉丝页的设置界面，配置粉丝页的APP移交管理权
将主要接收器改成Meetbot, 次要接收器改成Facebook自带的Page Inbox收件箱。
然后来到Meetbot平台进行第二步配置，找到【系统内容】- 【切换到人工服务】，\[对话控制权传递给] 设置为Page Inbox。
最后，在【自定义内容】中配置切换人工的消息内容。可以用随机回复插件调取刚才设置的 【切换到人工服务】。
之后就可以在按钮或关键字回复中使用配置的内容块转接人工啦。
### 如何切换回Meetbot机器人应答？
当人工客服在Page Inbox中完成对用户的解答后，点击右上方的【移到“已完成”】，对话控制权就会移交给bot啦。
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://easydoc.meetbot.biz/ji-chu-zhi-shi/ren-gong-zhuan-jie.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.