> For the complete documentation index, see [llms.txt](https://easydoc.meetbot.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://easydoc.meetbot.biz/ji-chu-zhi-shi/ren-gong-zhuan-jie.md).
# 人工客服转接
### 场景预览
当用户与bot聊天时，遇到无法解决的问题，点击联系客服，bot就会将处理权移交给人工客服平台。
那么，下面我们就来看一下如何完成配置吧\~
## 配置方法
首先我们需要来到Facebook粉丝页的设置界面，配置粉丝页的APP移交管理权
将主要接收器改成Meetbot, 次要接收器改成Facebook自带的Page Inbox收件箱。
然后来到Meetbot平台进行第二步配置，找到【系统内容】- 【切换到人工服务】，\[对话控制权传递给] 设置为Page Inbox。
最后，在【自定义内容】中配置切换人工的消息内容。可以用随机回复插件调取刚才设置的 【切换到人工服务】。
之后就可以在按钮或关键字回复中使用配置的内容块转接人工啦。
### 如何切换回Meetbot机器人应答？
当人工客服在Page Inbox中完成对用户的解答后，点击右上方的【移到“已完成”】，对话控制权就会移交给bot啦。
---
# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
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GET https://easydoc.meetbot.biz/ji-chu-zhi-shi/ren-gong-zhuan-jie.md?ask=&goal=
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